Date Prepared: August 2022
[email protected] CovidSafe Policy
This COVIDSafe policy is directed to its Users, Transport Service Providers and self-employed drivers, ensuring that the risks of the spread of Covid-19 are mitigated so far as is reasonably practicable.
The COVIDSafe controls are explained in this document.
The agreements between Users, Transport Service Providers, self-employed drivers and [email protected] Pty Ltd (the [email protected] Agreements) provide that they comply with the law, which includes Orders issued by the Chief Health Officer and others (the Orders) relating to the Covid-19 pandemic including Orders to have a COVIDSafe policy where required.
To that extent, Transport Service Providers and self-employed drivers must ensure that their COVIDSafe Plans are developed using a risk based approach and cover all the items specified by the Orders, and additionally, must ensure that their Plans include relevant and practical items from the CPVV Sample Template found at the following link: https://cpv.vic.gov.au/drivers/coronavirus-covid-19/sample-covidsafe-plan-for-the-cpv-industry
Users, Transport Providers and self-employed drivers must also comply with any [email protected] Pty Ltd ([email protected]) policy or requirements published on the [email protected] website including the following requirements as they apply to them, when providing [email protected] Services. Users are responsible for ensuring that their passengers comply with the requirements of laws including this policy as they apply to them, and Transport Service Providers are responsible for ensuring that their drivers comply with the requirements of laws including this policy as they apply to them.
If Users, Transport Service Providers and self-employed drivers fail to comply with the law or policies and requirements specified on the [email protected] website, their [email protected] Agreements may be terminated, or the provision of the [email protected] Services to them cancelled, in accordance with the [email protected] Agreements.
Where the requirements of this policy are inconsistent with any other laws Users, Transport Service Providers or self-employed drivers are obliged to follow, including those in respect of the Covid-19 pandemic, then they are not obliged to follow this policy to the extent of the inconsistency.
OHS obligations and the Pandemic Orders
There is no change to your obligations under the Occupational Health and Safety Act 2004 (OHS Act) and Occupational Health and Safety Regulations 2017 (OHS Regulations) as a result of the Orders.
Under the Occupational Health and Safety Act 2004 (OHS Act), a range of duty holders have health and safety obligations that apply to taking steps to prevent exposure to coronavirus (COVID-19). For example, you have obligations if you are a:
These obligations include:
Coronavirus (COVID-19) – background
Coronavirus (COVID-19) can cause mild to severe respiratory illness. The most common coronavirus (COVID-19) symptoms reported are:
Coronavirus (COVID-19) is most likely to spread from person-to-person through:
Because drivers in the rideshare industry work in a small, enclosed space, keeping a 1.5 metre distance from passengers is often not possible. Contact with frequently touched, and potentially contaminated, surfaces such as door handles or bags, may also increase their risk of coronavirus (COVID-19).
In addition to following the Orders, like Users and Drivers using face masks when providing [email protected] Services, extra precautions such as Transport Service Providers screening their drivers, practising good hand hygiene and regularly cleaning frequently touched surfaces are recommended.
‘Drivers’, when used below, means drivers employed by a Transport Service Provider and self-employed drivers.
Drivers must be vaccinated against COVID-19.
Getting tested and attendance at work
Drivers who are feeling unwell must follow the advice of DOH, including not working, and getting tested:
Pre-condition for CovidSafe travel
Before requesting a ride or going online, Users and Drivers must take specific safety steps such as wearing a face mask, washing their hands or sanitising their vehicle, be prepared to sit in the back seat where possible, and must not be experiencing any COVID-19 symptoms.
Practising good hygiene
Here are some tips for Drivers and Users practising good hygiene:
Approved hand sanitiser, approved disinfectant are explained here:
All Drivers using the [email protected] App are required to:
Make sure to wear gloves and face masks when cleaning, and safely discard any used cleaning products, disposable gloves or masks immediately after use or put in a plastic bag for washing at the end of the day.
Passenger and Driver high-touch surfaces are explained here:
The following provides information about how clean your vehicles:
Requirement for Drivers to submit CPVV Cleaning Records
[email protected] requires Drivers to record cleaning activities. To help us achieve this, we ask Transport Service Providers (for their drivers) and self-employed drivers to keep a record of cleaning activities, and to submit this to [email protected] on a weekly basis.
Your CPVV Cleaning Record must include:
We require that you print a copy of [email protected]’s Cleaning Record template [attached to email accompanying this document.]
How to submit your CPVV Cleaning Record
Take a photo of your Cleaning Record with your phone. Then email the file to [email protected], ensuring that you include your TSP/self-employed driver [email protected] number in the email subject line or in the first text line of the email.
Users and Drivers will, as far as practicable, provide for physical distancing on trips, including:
Drivers should where possible ask Users to handle their own luggage where possible – passengers and drivers should use approved hand sanitiser before and after handling luggage
Wearing a face mask All Users and Drivers are required to wear a properly fitted face mask when and as directed by the DOH Pandemic Orders, unless a legal exemption applies.
The fitted face mask must cover the nose and mouth. This means face shields, bandanas or scarves on their own are not considered sufficient face covering.
A face mask is not required to be worn in some circumstances and when a lawful exemption exists, see more information on this at Department of Health website.
If stopped by police or a CPVV Authorised Officer in a setting where face masks are mandatory, a person may be asked to confirm the lawful reason for not wearing a face mask.
CPV drivers travelling in a vehicle by themselves do not have to wear a mask.
Supporting workers and preparing your response to a suspected or confirmed COVID-19 case
Communicating with employee drivers and Users
Transport Service Providers and self-employed drivers must display appropriate signage in vehicles for Users on actions they can take to slow the spread of coronavirus (COVID-19). CPVV has signage and posters for this purpose.
Whilst [email protected] will educate all drivers on this policy, Transport Service Providers must provide training to their drivers, and self-employed drivers should educate themselves, on the correct use of face coverings and PPE, and on good hygiene practices and slowing the spread of coronavirus (COVID-19), undertaken in accordance with the Orders in force at the time.
Communicating with employees
Transport Service Providers must:
If a Driver develops symptoms
A self-employed driver must, and a Transport Service Provider must ensure its drivers, if they develop any of the symptoms of coronavirus (COVID-19), however mild:
Suspected or confirmed COVID-19 case
In the event of a suspected or confirmed coronavirus (COVID-19) case at the workplace, the Pandemic Orders, importantly the Workplace Order, impose requirements on both employers and workers. TSPs and Drivers must comply with these requirements, and also notify [email protected] of any such cases.
Working with public health authorities
We will work with public health authorities to support them in their response to the pandemic. As a result, we may temporarily suspend the accounts of Users, Transport Service Providers or Drivers if confirmed to have contracted or been exposed to COVID-19.
All trips are GPS-tracked so we’re able to assist public health authorities with contact tracing by providing names, contact numbers and email addresses for anyone who might have contracted or been exposed to COVID-19.
Users, Transport Service Providers and self-employed drivers must provide [email protected] with any and all reasonable assistance upon request.
Users, Transport Service Providers and self-employed drivers must stay home if they are feeling sick.
Further information and contact
Please contact [email protected] through [email protected] if you have any queries about this Policy.