Date Prepared: November 2022
Driver behaviour is continuously monitored by a dual system of a user complaints procedure and a driver ratings system that prompts passengers to provide a star rating and optional comment at the end of each trip. Drivers must maintain an average rating by passengers that meets or exceeds the minimum average acceptable rating established by [email protected] for their territory.
Competency is initially established in the [email protected] Application Form via a request for information relating to driver licences/driver accreditation. TSP and individual driver contract clauses deal with driver licences/driver accreditation (clause 4.1 of the TSP and Individual Driver contracts) and require copies of renewals of same to be provided to [email protected] Another clause (4.4.1 of the TSP and Individual Driver contracts) requires TSPs/drivers to notify [email protected] when the driver has had their licence or accreditation suspended, disqualified or cancelled.
Driver licensing and accreditation obligations
At all times, drivers must hold a valid driver licence, driver accreditation and Working with Children Clearance to perform commercial passenger vehicle services through [email protected]
Under no circumstances is a driver to utilise the [email protected] Services unless they hold a valid licence and accreditation.
A driver must:
[email protected] monitoring
As [email protected] will have information about the drivers and timing of renewals (N.B. licences are still issued when renewed, but driver accreditation certificates aren’t anymore), [email protected] will print an exception report each month which will identify each driver that is recorded on the [email protected] system as scheduled for renewal of their licence in the following month, and notify drivers, reminding them of their obligations to renew their licence if they wish to continue to drive and provide [email protected] with a copy of the renewal as per their contract.
As part of the monitoring process to ensure that drivers remain eligible to utilise the [email protected] Services, authorised [email protected] officers will conduct a check of the driver accreditations through the CPVV portal at 6 monthly or quarterly intervals to confirm currency. The portal is an online platform that can be accessed by an individual or booking service provider to access information related to accreditation and registration.
As Working with Children Clearance is required for all drivers providing [email protected] services, [email protected] will perform ad hoc WWCC validity checks through the Status Check function of the Department of Justice website.
Drivers must cooperate with [email protected] with respect to any action that is taken to comply with requirements under the applicable law. This may include training and the implementation of policies or procedures that relate to the management of driver fatigue, drug and alcohol use, driver competency or medical fitness.
Medical fitness is established through the processes mandated for CPV drivers by CPVV. CPVV will notify drivers when medical certificates are required and how they are to be provided to CPPV.
Drivers providing [email protected] services must take reasonable care of their own health and safety and that of their passengers or members of the public, that may be affected by their actions.
Drivers must notify [email protected] of any changes in medical conditions that may affect their fitness to drive and comply with any related conditions or restrictions imposed by their treating medical practitioner and by [email protected]
Additionally, [email protected] can at any time require drivers to see a doctor to confirm their fitness to drive a commercial passenger vehicle. If a driver is required by CPVV to have an annual medical examination, [email protected] must be notified of this and provided with a copy of confirmation of fitness to drive upon request.
Drivers will comply with any requests by [email protected] for information or documents to demonstrate that they are complying with their obligations under this policy.
[email protected] reserves all its rights under its agreement with a TSP or individual driver to deactivate their access to the [email protected] Services or terminate the relevant agreements.