This COVIDSafe policy is directed to its Users, Transport Service Providers and self-employed drivers, and ensuring that the risks of the spread of Covid-19 are mitigated so far as is reasonably practicable.
The COVIDSafe controls explained in this document have been broken down into six (6) key areas, which are detailed in the sections below:
The agreements between Users, Transport Service Providers, self-employed drivers and [email protected] Pty Ltd (the [email protected] Agreements) provide that they comply with the law, which includes Directions issued by the Chief Health Officer and others (the Directions) relating to the Covid-19 pandemic including Directions to have a COVIDSafe policy where required.
To that extent, Transport Service Providers and self-employed drivers must ensure that their COVIDSafe Plans are developed using a risk based approach and cover all the items specified by the Directions, and additionally, must ensure that their Plans include relevant and practical items from the CPVV Sample Template found at the following link: https://cpv.vic.gov.au/drivers/coronavirus-covid-19/coronavirus-covid-19-faqs2/driver-faqs#covid-safe-plan
Users, Transport Providers and self-employed drivers must also comply with any [email protected] policy or requirements published on the [email protected] website including the following requirements as they apply to them, when providing [email protected] Services. Users are also responsible for ensuring that their passengers comply with the requirements of laws including this policy as they apply to them, and Transport Service Providers are responsible for ensuring that their drivers comply with the requirements of laws including this policy as they apply to them.
If Users, Transport Service Providers and self-employed drivers fail to comply with the law or policies and requirements specified on the [email protected] website, their [email protected] Agreements may be terminated, or the provision of the [email protected] Services to them cancelled, in accordance with the [email protected] Agreements.
Where the requirements of this policy are inconsistent with any other laws Users, Transport Service Providers or self-employed drivers are obliged to follow, including those in respect of the
Covid-19 pandemic, then they are not obliged to follow this policy to the extent of the inconsistency.
There is no change to your obligations under the Occupational Health and Safety Act 2004 (OHS Act) and Occupational Health and Safety Regulations 2017 (OHS Regulations) as a result of the Directions.
Under the Occupational Health and Safety Act 2004 (OHS Act), a range of duty holders have health and safety obligations that apply to taking steps to prevent exposure to coronavirus (COVID-19). For example, you have obligations if you are a:
Coronavirus (COVID-19) can cause mild to severe respiratory illness. The most common coronavirus (COVID-19) symptoms reported are:
Coronavirus (COVID-19) is most likely to spread from person-to-person through:
Because drivers in the rideshare industry work in a small, enclosed space, keeping a 1.5 metre distance from passengers is often not possible. Contact with frequently touched, and potentially contaminated, surfaces such as door handles or bags, may also increase their risk of coronavirus (COVID-19).
In addition to following the Directions, like Users and Drivers using face masks when providing [email protected] Services, extra precautions such as Transport Service Providers screening their drivers, practising good hand hygiene and regularly cleaning frequently touched surfaces are recommended.
‘Drivers’, when used below, means drivers employed by a Transport Service Provider and self-employed drivers.
Drivers who are feeling unwell must follow the advice of DHHS, including not working, and getting tested:
Pre-trip checklists: Before requesting a ride or going online, Users and Drivers must confirm that they’ve taken specific safety steps such as wearing a face mask, washing their hands or sanitising their vehicle, are prepared to sit in the back seat where possible, and are not experiencing any COVID-19 symptoms. (If confirmation is not forthcoming, no request for a ride can be made or access to [email protected] Services provided.)
Here are some tips for Drivers practicing good hygiene:
Here are some tips for Drivers and Users practising good hygiene:
Approved hand sanitiser, approved disinfectant are explained here:
There are regulations relating to the cleaning of vehicles which impact all Transport Service Providers and Drivers in Victoria. Under these regulations, all Drivers using the [email protected] App are required to:
Passenger and Driver high-touch surfaces are explained here:
The following provides information about how clean your vehicles:
Under these regulations, [email protected] is required to keep records of Driver’s cleaning activities. To help us comply with this, we are asking Transport Service Providers (for their drivers) and self-employed drivers to keep a record of cleaning activities, and to submit this to [email protected] on a weekly basis.
Your CPVV Cleaning Record must include:
We require that you print a copy of the CPVV Cleaning Record template – CPVV Cleaning Record Template [attached to email accompanying this document.]
Take a photo of your Cleaning Record with your phone. Then email the file to [email protected], ensuring that you include your TSP/self-employed driver [email protected] number in the email subject line or in the first text line of the email.
Users and Drivers will, as far as practicable, provide for physical distancing on trips, including:
Wearing a face mask All Users and Drivers are required to wear a face mask when and as directed by the DHHS Directions, unless a legal exemption applies.
The [email protected] App records journey information which can also assist with tracing purposes.
An owner (e.g., TSP, self-employed driver) of a vehicle used to provide [email protected] Services must make available and clearly visible and accessible in the vehicle, at all times, a digital system for use by drivers and passengers that records:
The digital system must be a digital system provided by the Service Victoria CEO and other parts of the Victorian Government
Transport Service Providers and self-employed drivers must display
appropriate signage in vehicles for Users on actions they can take to slow the spread of coronavirus (COVID-19). CPVV has signage and posters for this purpose.
Videos, posters and other resources
Transport Service Providers must provide training to their drivers, and self-employed drivers should educate themselves, on the correct use of face coverings and PPE, and on good hygiene practices and slowing the spread of coronavirus (COVID-19), undertaken in accordance with the Directions in force at the time.
Transport Service Providers must:
A self-employed driver must, and a Transport Service Provider must ensure its drivers, if they develop any of the symptoms of coronavirus (COVID-19), however mild:
In the event of a suspected or confirmed coronavirus (COVID-19) case at the workplace, the Directions, importantly the Workplace Directions, impose requirements on both employers and workers. TSPs and Drivers must comply with these requirements, and also notify [email protected] Pty Ltd of any such cases.
We will work with public health authorities to support them in their response to the pandemic. As a result, we may temporarily suspend the accounts of Users, Transport Service Providers or Drivers if confirmed to have contracted or been exposed to COVID-19.
All trips are GPS-tracked so we’re able to assist public health authorities with contact tracing by providing names, contact numbers and email addresses for anyone who might have contracted or been exposed to COVID-19.
Users, Transport Service Providers and self-employed drivers must provide [email protected] with any and all reasonable assistance upon request.
Users, Transport Service Providers and self-employed drivers must stay home if they are feeling sick.
Please contact 03 9645 3300 if you have any queries about this Policy.