Date Prepared: 29 Sept 2021
TSP On-boarding overview
Step 1 – TSP submits a [email protected] application form along with documents specified on page 3 of the application form.
Step 2 – [email protected] reviews and seeks further documentation from TSP applicant – Vehicle documents/Vehicle driver documents
Step 3 – TSP provides [email protected] with the documentation requested under Step 2.
Step 4 – [email protected] advises TSP that information has been assessed and either that [email protected] has all the documentation, or it requests any outstanding documentation. When it has all the required documentation, [email protected] provides TSP with access to the [email protected] app so that it can complete the on line registration for each vehicle/phone
Step 5 – [email protected] reviews and approves each TSP vehicle for use of the [email protected] app.
Step 6 – [email protected] issues contract to the TSP for execution.
Driver On-boarding overview
Step 1 – Online registration through the [email protected] driver app
Step 2 – [email protected] reviews and approves driver ready to utilise the [email protected] app
Step 3 – [email protected] sends induction checklist and links to documentation to driver
Step 4 – Driver has 5 business days to complete the induction form and submit to [email protected] Drivers who fail to provide a completed induction form within 5 business days will be suspended from access the [email protected] app until this is completed.
Step 5 – [email protected] updates driver details on system to record completed induction