d@rt Services and COVID-19 – COVIDSafe Policy


 This COVIDSafe policy is directed to its Users, Transport Service Providers and self-employed drivers, and ensuring that the risks of the spread of Covid-19 are mitigated so far as is reasonably practicable.

The COVIDSafe controls explained in this document have been broken down into six (6) key areas, which are detailed in the sections below:

  1. HygieneandWorker Health
  2. Cleaningand Sanitisation
  3. Physical Distancing
  4. MasksandPersonalProtective Equipment
  5. RecordKeepingand Training
  6. ActionsifIllnessisSuspectedor Confirmed

The agreements between Users, Transport Service Providers, self-employed drivers and d@rt Pty Ltd (the d@rt Agreements) provide that they comply with the law, which includes Directions issued by the Chief Health Officer and others (the Directions) relating to the Covid-19 pandemic including Directions to have a COVIDSafe policy where required.

To that extent, Transport Service Providers and self-employed drivers must ensure that their COVIDSafe Plans are developed using a risk based approach and cover all the items specified by the Directions, and additionally, must ensure that their Plans include relevant and practical items from the CPVV Sample Template found at the following link: https://cpv.vic.gov.au/drivers/coronavirus-covid-19/coronavirus-covid-19-faqs2/driver-faqs#covid-safe-plan

Users, Transport Providers and self-employed drivers must also comply with any d@rt policy or requirements published on the d@rt website including the following requirements as they apply to them, when providing d@rt Services. Users are also responsible for ensuring that their passengers comply with the requirements of laws including this policy as they apply to them, and Transport Service Providers are responsible for ensuring that their drivers comply with the requirements of laws including this policy as they apply to them.

If Users, Transport Service Providers and self-employed drivers fail to comply with the law or policies and requirements specified on the d@rt website, their d@rt Agreements may be terminated, or the provision of the d@rt Services to them cancelled, in accordance with the d@rt Agreements.

Where the requirements of this policy are inconsistent with any other laws Users, Transport Service Providers or self-employed drivers are obliged to follow, including those in respect of the

Covid-19 pandemic, then they are not obliged to follow this policy to the extent of the inconsistency.

OHS obligations and the Directions 

There is no change to your obligations under the Occupational Health and Safety Act 2004 (OHS Act) and Occupational Health and Safety Regulations 2017 (OHS Regulations) as a result of the Directions.

Under the Occupational Health and Safety Act 2004 (OHS Act), a range of duty holders have health and safety obligations that apply to taking steps to prevent exposure to coronavirus (COVID-19). For example, you have obligations if you are a:

  • Transport Service Provider
  • Driver employed by a Transport Service Provider
  • Self-employed driver These obligations include:
  • Employers have a duty to provide and maintain, so far as is reasonably practicable, a working environment that is safe and without risks to the health of employees, including independent
  • Employees have a duty to take reasonable care of their own and others’ health and safety in the workplace and cooperate with their employers about any action they take to comply with the OHS Act or
  • Employers and self-employed people have a duty to ensure, so far as is reasonably practicable, that people are not exposed to risks to their health and safety arising from how they conduct their business

Coronavirus (COVID-19) – background

Coronavirus (COVID-19) can cause mild to severe respiratory illness. The most common coronavirus (COVID-19) symptoms reported are:

  • fever
  • chills or sweats
  • cough
  • sore throat
  • shortness of breath
  • runny nose
  • loss of sense of smell or taste

Coronavirus (COVID-19) is most likely to spread from person-to-person through:

  • close contact with a person who has coronavirus (COVID-19)
  • touching objects or surfaces (such as door handles) contaminated by a person with the virus

Because drivers in the rideshare industry work in a small, enclosed space, keeping a 1.5 metre distance from passengers is often not possible. Contact with frequently touched, and potentially contaminated, surfaces such as door handles or bags, may also increase their risk of coronavirus (COVID-19).

In addition to following the Directions, like Users and Drivers using face masks when providing d@rt Services, extra precautions such as Transport Service Providers screening their drivers, practising good hand hygiene and regularly cleaning frequently touched surfaces are recommended.

‘Drivers’, when used below, means drivers employed by a Transport Service Provider and self-employed drivers.

Getting tested and attendance at work

Drivers who are feeling unwell must follow the advice of DHHS, including not working, and getting tested:


Pre-condition for CovidSafe travel

Pre-trip checklists: Before requesting a ride or going online, Users and Drivers must confirm that they’ve taken specific safety steps such as wearing a face mask, washing their hands or sanitising their vehicle, are prepared to sit in the back seat where possible, and are not experiencing any COVID-19 symptoms. (If confirmation is not forthcoming, no request for a ride can be made or access to d@rt Services provided.)

Practising good hygiene

Here are some tips for Drivers practicing good hygiene:

  • Clean your car before going online, between trips and after you finish Use approved disinfectant to clean places people touch regularly as listed on the CPVV Cleaning Checklist – see more below. Make sure to wear gloves and face masks when cleaning, and safely discard any used cleaning products, disposable gloves or masks immediately after use or put in a plastic bag for washing at the end of the day.
  • Wash your hands often:Wheneveryoucan,washyourhandswithsoapandwaterfor20seconds,anduseanalcohol-basedhandsanitiserbetween
  • Offer approved hand sanitiser to your Users:YouarerequiredbyCPVVtokeepapprovedhandsanitiseravailableforUsersto

Here are some tips for Drivers and Users practising good hygiene:

  • Cover your mouth and nose.If you sneeze or cough,look to do so into your elbow or
    a tissue.
  •  Avoid touching your eyes, nose and mouth.
  • Don’t shake
  • Drivers Don’t have air conditioning on recirculate – set it to external airflow or open windows instead.

Approved hand sanitiser, approved disinfectant are explained here:

  • https://cpv.vic.gov.au/drivers/coronavirus-covid-19/coronavirus-covid-19-faqs2/vehicle-cleaning


Cleaning vehicles


There are regulations relating to the cleaning of vehicles which impact all Transport Service Providers and Drivers in Victoria. Under these regulations, all Drivers using the d@rt App are required to:

  • Clean, with approved disinfectant, all surfaces passengers are likely to touch before every trip, including passenger high-touch
  • clean all surfaces a driver is likely to touch, including driver high-touch surfaces:
  • if more than one driver uses the CPV – before a driver passes the vehicle to the next driver, or
  • if you are the only driver of the vehicle – at least once per

·        clean all high-touch surfaces:

  • at the beginning of a Driver’s shift, and
  • if the CPV is used for private purposes in between trips – before a Driver’s next trip

Passenger and Driver high-touch surfaces are explained here:


The following provides information about how clean your vehicles:

https://cpv.vic.gov.au/ data/assets/pdf_file/0011/475418/Reduce-the-risk-how-to-clean-CPVs.pdf

Requirement for Drivers to submit CPVV Cleaning Records


Under these regulations, d@rt is required to keep records of Driver’s cleaning activities. To help us comply with this, we are asking Transport Service Providers (for their drivers) and self-employed drivers to keep a record of cleaning activities, and to submit this to d@rt on a weekly basis.

Your CPVV Cleaning Record must include:

  • Your name
  • Vehicleregistration number
  • Dateandtimeofeach clean
  • Dateandtimeofeach trip

We require that you print a copy of the CPVV Cleaning Record template – CPVV Cleaning Record Template [attached to email accompanying this document.]

How to submit your CPVV Cleaning Record


Take a photo of your Cleaning Record with your phone. Then email the file to admin@dart.org.au, ensuring that you include your TSP/self-employed driver d@rt number in the email subject line or in the first text line of the email.

Physical distancing


Users and Drivers will, as far as practicable, provide for physical distancing on trips, including:

  • DriverswillrequestUserstositinthebackseatwhere
  • Userswillsitinthebackseatwhere
  • Usersarerequiredtopayviacardorphone(i.e.,alltripsare cashless).

Wearing a face mask All Users and Drivers are required to wear a face mask when and as directed by the DHHS Directions, unless a legal exemption applies.

Record keeping and training


The d@rt App records journey information which can also assist with tracing purposes.

An owner (e.g., TSP, self-employed driver) of a vehicle used to provide D@RT Services must make available and clearly visible and accessible in the vehicle, at all times, a digital system for use by drivers and passengers that records:

  • theperson’sfirstname; and
  • the person’s surname; and
  • acontactphonenumber; and
  • thedateandtimeatwhichthedriverorpassengerwasin,orused,thecommercialpassenger

The digital system must be a digital system provided by the Service Victoria CEO and other parts of the Victorian Government

Supporting workers and preparing your response to a suspected or confirmed COVID-19 case Communicating with employee drivers and Users

Transport Service Providers and self-employed drivers must display

appropriate signage in vehicles for Users on actions they can take to slow the spread of coronavirus (COVID-19). CPVV has signage and posters for this purpose.

·        Commercial Passenger Vehicles Victoria: Coronavirus (COVID-19)

Videos, posters and other resources



Transport Service Providers must provide training to their drivers, and self-employed drivers should educate themselves, on the correct use of face coverings and PPE, and on good hygiene practices and slowing the spread of coronavirus (COVID-19), undertaken in accordance with the Directions in force at the time.

  • Transport Service Providers and Drivers must inform Users to use hand sanitiser upon entry to the vehicle and to sit in the backseat to help reduce the risk of exposure to coronavirus (COVID-19).

Communicating with employees


Transport Service Providers must:

  • provide updated information to all employees in a format that they can readily understand (for example in their own language) and in multiple formats (such as email, posters, verbal), including to employees on leave, contractors and casual workers;
  • ensure there are contingency plans in place to replace unwell employee drivers when

If a Driver develops symptoms


A self-employed driver must, and a Transport Service Provider must ensure its drivers, if they develop any of the symptoms of coronavirus (COVID-19), however mild:

  • stop providing services and get tested for coronavirus (COVID-19) immediately, and self-isolate while they await their results
  • if they are employed by a TSP, inform their employer as soon as possible, follow the procedures their workplace has in place, and update their employer if their situation changes (for example, if they receive a positive coronavirus (COVID-19) test result)

Suspected or confirmed COVID-19 case

In the event of a suspected or confirmed coronavirus (COVID-19) case at the workplace, the Directions, importantly the Workplace Directions, impose requirements on both employers and workers. TSPs and Drivers must comply with these requirements, and also notify d@rt Pty Ltd of any such cases.

·        Directions, including Workplace Directions



·        Department of Health and Human Services: What should I do if I’m notified that an employee has symptoms of coronavirus?



Working with public health authorities


We will work with public health authorities to support them in their response to the pandemic. As a result, we may temporarily suspend the accounts of Users, Transport Service Providers or Drivers if confirmed to have contracted or been exposed to COVID-19.

All trips are GPS-tracked so we’re able to assist public health authorities with contact tracing by providing names, contact numbers and email addresses for anyone who might have contracted or been exposed to COVID-19.

Users, Transport Service Providers and self-employed drivers must provide d@rt with any and all reasonable assistance upon request.

Users, Transport Service Providers and self-employed drivers must stay home if they are feeling sick.

Further information and contact


  • Exposure to coronavirus in workplaces



·        DHHS: About coronavirus (COVID-19)



·        Commercial Passenger Vehicles Victoria: Coronavirus (COVID-19)



Please contact 03 9645 3300 if you have any queries about this Policy.

July 2024